Reduce Help Desk Calls with Password Self-Service
Analysts estimate that 40-60% of all help desk calls are related to forgotten passwords or locked out accounts. Help desks are required to support more users and more applications, often without increasing staff.
To handle the increased support load while maintaining service levels, it’s important to automate as many tasks as possible. Implementing a password reset solution can eliminate 30-50% of these kinds of calls.
During the webinar, we will show you how to:
- Move the task of resetting passwords from help desk personnel to the end user
- Rely more on secure authentication with a user Q&A profile
- Easily view and report on user activity
Attend this webinar to learn how to decrease workload by eliminating one of the biggest sources of help desk calls.